How do i know my order has been received?
Upon completion of the payment you will receive an email confirmation from both RunFaster and the payment gateway you use. If you do not receive these please let us know at firstname.lastname@example.org
How long will it take for my order to arrive?
We ship via Express post Australia wide – we normally send out your order within 24-48 hours so most metro locations should receive your order in approx. 2-3 days. Outside of metro locations will take a little longer depending on where you are located. Please visit http://auspost.com.au/parcels-mail/delivery-areas.html to check your area time frames.
What is the delivery time for international orders?
We ship worldwide via Australia Post.
All New Zealand orders are sent via Express shipping – it usually takes approx 2-4 days. However due to current COVID-19 restrictions there could be some delays or if you would prefer we hold onto your order and dispatch after the restrictions are lifted in your country please let us know at email@example.com
Other overseas destinations are sent via Standard shipping and it usually takes approx 5-15 business days depending on your location.
Due to the current COVID-19 restrictions postage to your country may be currently delayed or disrupted. Please get in contact with us by emailing firstname.lastname@example.org if you would like to discuss before placing your order.
Am i able to track the delivery of my order?
Absolutely! Once your order has been dispatched you will receive a confirmation email with your tracking information. Alternatively, you can email email@example.com and we will assist in tracking it for you.
What happens if i’m not there when my order arrives?
Australia post will deliver straight to your door. If the delivery driver deems it safe they will try to leave your package at the delivery address in a safe spot. Please let us know in the order comments if there are any special delivery instructions to assist the driver in delivering your package safely eg. Please leave at front door behind pot plant. However if un-deliverable, a calling card will be placed in your letterbox or at your front door to notify you that your parcel is ready to collect at your nearest post office.
Can i cancel or make changes to my order once it has been placed?
Please let us know as soon as you can if you wish to cancel or make changes to your order. As we pride ourselves on quick delivery we may have already processed your order but we will do our best to accommodate your request.
Can i return my item?
Yes, we have a flexible returns policy – you can find more information listed here
Do i have to pay for postage if i return my item?
In most instances yes, you will have to cover the postage cost to return any items to us. Exceptions will be made if the item is faulty or dispatch errors for example. Please chat to our friendly staff at firstname.lastname@example.org if you have any questions at all.
I have received an incorrect or faulty item
We’re so sorry! Please contact us on email@example.com with your order number and any details about the incorrect/faulty items and we will sort it out for you straight away.
Are runfaster sizes standard? what if my body type is in between sizes?
Our sizing is listed on our website in Australian standard sizing, however items can vary depending on the style and brand – we will always itemize this on the description page of the specific product in question so please follow the sizing guide for each item. The materials are quite stretchy so can be forgiving if between sizes as well.
*Please note some of our products will have Brazilian sizes on the swing tags but we have translated this for you on our website to Australian sizes. PP = XSmall P = Small M = Medium G = Large GG = XLarge XGG = 2XL XXGG = 3XL.
How do i find out the materials of the garment?
The materials of each garment are located in the description of each product.
Do they have a drawstring?
No – most of our ranges are specifically designed so that they don’t need one. The normal waist has elastic built into the top and sides of the waistband and the high waist has elastic built into the sides of the waistband to hold them in place and prevent slipping.
Do they have a pocket?
We have just released a few styles with a dual pocket feature. You can find them here runfastergear.com.au/?s=pocket
What is the difference between the high waist ‘black beauty’ and the ‘black emana’?
It is basically just the material that is the main difference between these 2 products – the style and fit are much the same. The black beauty is a thick supplex material that is a soft cottony nylon with a matte finish whereas the black emana is a little bit lighter weight with a soft and silky finish and a slight sheen. They are both very supportive and also breathable.
Are they good for pregnancy?
Some of our materials (Supplex + Active Swim) are ultra stretchy & have amazing shape retention so it can actually stretch to support a growing baby bump and then return to it’s original shape to provide extra support to your core postpartum – removing the need for maternity specific activewear, our materials are high quality and will last the distance through pregnancy and beyond.
Will the high waistband irritate my c-section scar?
The waistband in the high waist range have a seam free top (the elastic is built into the sides) so it sits flush on the body just above the belly button without digging in. A lot of our customers have used them just after bub is born (natural or c-section) as they are very comfortable on the skin, provide the extra core support and help to hold everything in place without being too tight to cause discomfort.
If i purchase for during my pregnancy should i go up a size?
We find most ladies stay with their normal size for during pregnancy as the material is super stretchy it should be able to stretch to accommodate your bump as it grows however this can depend on how tight you like them to fit. They are designed to fit firm but if you are unsure and anticipate significant variation during pregnancy or prefer a little more room then we recommend going a size up.
What payment methods do you accept?
We accept payment via credit card (MasterCard, VISA & American Express), with payments processed via Stripe on our website, by PayPal or with Afterpay or Laybuy. If you chose to pay via Afterpay or Laybuy you can pay for your order in 4 installments (Afterpay) or 6 installments (Laybuy) over 8 weeks but you receive your goods right away. More info can be found here or on the Afterpay website.
When checking out in PayPal (you can checkout as a guest or use your PayPal account) you will be prompted for your credit card details.
How do i apply a discount code/gift voucher to my order?
From time to time RunFaster will run promotions and we provide unique codes to enter at checkout to redeem them. These codes are to be entered on the CHECKOUT page on our website in the coupon or gift card box. Please note codes cannot be applied once you have clicked ‘PROCEED TO PAYPAL’ from our checkout page and are redirected to the Paypal checkout page, if you get to this page without entering the coupon you will need to go back. Any problems please contact us on firstname.lastname@example.org and we will be happy to help.
My discount code isn’t working?
The code system is case sensitive so please ensure you have the code correctly entered exactly as it was listed. If you are still having issues please email us on email@example.com and we will be happy to help.
I purchased a gift voucher, what now?
After confirmation of your order our graphic team will begin creating a gorgeous personalized Gift Voucher for the lucky lady. Please allow approx. 24 hours to receive your Gift e-voucher. If you need it urgently please let us know and we will do everything we can to help!
If you would like us to send it direct to the recipient please enter their email address in the ‘Send To’ field or if you would like to send it to the recipient yourself or print it out and hand deliver it please enter your email address in this field and it will come straight to you. Please let us know any special details you would like included and we will make it to suit 🙂.
As our special treat our Gift Vouchers have no expiry date!
How do i contact runfaster?
For any enquiries or if you require any assistance at all we will be happy to help – please private message us on our Facebook Page https://www.facebook.com/Runfastergear/ (we monitor this regularly) or you can send us an email on firstname.lastname@example.org and we will respond as soon as we can (usually within 24 hours).